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Check with seller Duty Manager – Hotel Operations & Guest Experience
- Location: Da Nang City, vietnam
We are seeking an experienced, decisive, and guest-focused Duty Manager to act as the senior representative of hotel management during assigned shifts. In this critical leadership role, you will oversee overall hotel operations, ensure exceptional guest service, manage inter-departmental coordination, and handle any operational or emergency situations. You will be the key point of contact for guests and staff when senior executives are off-site, upholding the highest standards of service, safety, and efficiency in a dynamic hospitality environment.
Key Responsibilities
Overall Operations Oversight: Monitor and supervise all hotel departments (Front Office, Housekeeping, F&B, Engineering, Security, etc.) during your shift to ensure smooth operations and high service standards.
Guest Experience Management: Welcome VIP guests, resolve complex complaints, handle special requests, and ensure maximum guest satisfaction and loyalty.
Crisis & Emergency Management: Take charge during emergencies, security incidents, medical situations, or operational disruptions; coordinate with relevant teams and authorities as needed.
Team Leadership & Coordination: Lead and support department supervisors and staff; conduct shift briefings, performance feedback, and ensure adequate staffing levels.
Quality & Compliance: Perform regular property walkthroughs and inspections; enforce brand standards, health & safety regulations, and hygiene protocols.
Revenue & Operational Support: Monitor room occupancy, assist with upselling, manage night audit processes (if on night shift), and support revenue optimization.
Reporting & Communication: Prepare detailed shift reports, incident logs, and handover notes; communicate effectively with the General Manager and department heads.
Training & Development: Mentor and train staff on service standards, guest handling, and emergency procedures.
Requirements & Qualifications
Education: Bachelor’s degree or diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
Experience: 4–8+ years in hotel operations, with at least 2–4 years in a supervisory or managerial role (Front Office, Housekeeping, or F&B background preferred). Experience in 4–5 star hotels or international chains is highly desirable.
Technical Skills:
Proficiency in hotel Property Management Systems (PMS), Opera, or similar software.
Strong knowledge of hotel operations across multiple departments.
Good command of English and Vietnamese (additional languages are a strong advantage).
Soft Skills:
Excellent leadership, problem-solving, and decision-making abilities under pressure.
Strong guest service orientation with composure in difficult situations.
High level of professionalism, discretion, and adaptability to shift work.
Ability to work independently while maintaining strong team collaboration.
What We Offer
Competitive salary package with managerial allowances, performance bonuses, and service charge.
Comprehensive benefits: social insurance (BHXH), health insurance (BHYT), unemployment insurance, annual health check-ups, and accommodation/meals (where applicable).
Professional development opportunities, leadership training, and clear career progression toward General Manager or Operations Manager roles.
Dynamic, fast-paced hospitality environment with exposure to international guests and luxury operations.
Annual leave, team-building activities, and a supportive management culture.
Tags: Duty Manager, Hotel Duty Manager, Resort Duty Manager, Assistant Duty Manager, Hotel Operations Manager, Night Duty Manager, Hospitality Duty Manager Vietnam, Front Office Duty Manager.
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