-
En (3303)
- Sales (142)
- Sales Staff / Business Development Executive (7)
- Manufacturing / Industrial Zone (10)
- Service Staff / Waiter / Waitress (21)
- Warehouse Staff / Logistics Staff (26)
- Customer Service (28)
- Technical Staff / Technician (7)
- Service Industry (F&B, Hotel, Restaurant) (14)
- General Labor / Unskilled Labor (155)
- Driver / Delivery (40)
- IT / Information Technology (560)
- Marketing / Communications (89)
- Accounting (28)
- Administration / Office Staff (144)
- Housekeeper / Cleaner / General Helper (128)
- Security Guard (57)
- Delivery Staff / Shipper (11)
- Factory Worker (117)
- Advertising - Public Relations (17)
- Arts - Entertainment - Publishing (174)
- Clerical - Administrative (191)
- Education - Training (340)
- Engineering - Architecture (98)
- Accounting - Finance (21)
- Technology (7)
- Retail (84)
- Restaurant - Food Service (108)
- Real Estate (33)
- Non-profit - Volunteer (150)
- Marketing (118)
- Manufacturing - Operations (0)
- Manual Labor (160)
- Healthcare (21)
- Human Resource (91)
- Internet (14)
- Legal (84)
- Other Jobs (8)
-
Xây dựng (79472)
-
Giúp việc (0)
-
Việc Làm (19312)
-
Việc làm it (0)
Check with seller IT System Support Engineer
- Location: Ho Chi Minh City, vietnam
We are seeking a reliable, proactive, and customer-service-oriented IT System Support Engineer to provide day-to-day technical support and ensure the smooth operation of all IT systems for our new luxury hotel and resort. This role is essential during the pre-opening phase and beyond, supporting the setup, maintenance, and troubleshooting of hardware, software, network, and hospitality-specific systems.
As IT System Support Engineer, you will be a key member of the IT team, working closely with the DevOps Engineer, Database Administrator, Security Solution Architect, and hotel department heads to deliver reliable technology support to all users and systems.
Key Responsibilities
System Maintenance & Support
Provide first- and second-level technical support for hotel systems including PMS (Opera), POS, Magento 2 e-commerce, booking engine, Wi-Fi networks, and guest-facing technologies.
Install, configure, and maintain servers, workstations, printers, IP phones, and other IT hardware/software.
Monitor system performance and proactively resolve issues to minimize downtime.
User & Guest Support
Deliver excellent IT support to hotel staff across all departments (Front Office, F&B, Housekeeping, Finance, etc.).
Support guest technology needs (Wi-Fi, smart room systems, business center, etc.).
Handle support tickets efficiently via helpdesk system.
Pre-Opening Setup
Assist in the deployment and configuration of all IT infrastructure during the hotel set-up phase.
Support data migration, system testing, and user training before soft opening.
Participate in document verification and inventory management of IT assets.
Network & Security Support
Assist with network troubleshooting, basic firewall rules, and endpoint security.
Collaborate with the Security Solution Architect on implementing and maintaining security policies.
Perform regular backups, updates, and patch management.
Reporting & Continuous Improvement
Maintain detailed support logs, incident reports, and asset inventories.
Contribute to knowledge base articles and user training materials.
Work with senior IT team members on root cause analysis and preventive solutions.
Requirements & Qualifications
Education
Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
Experience
4–8+ years of hands-on IT support experience in a hospitality, hotel, or service industry environment.
Experience supporting hotel systems (Opera PMS, POS, e-commerce platforms) is highly desirable.
Technical Skills
Strong knowledge of Windows/Linux operating systems, networking (TCP/IP, Wi-Fi, VLAN), and Active Directory.
Experience with cloud environments (AWS), Microsoft 365, and helpdesk tools (Jira Service Desk, Zendesk, etc.).
Familiarity with Magento 2, databases, and hospitality applications is a strong advantage.
Basic scripting (PowerShell, Bash) and troubleshooting skills.
Language & Soft Skills
Excellent command of English (spoken and written). Vietnamese is required.
Strong customer service mindset, patience, and problem-solving abilities.
Ability to work independently, handle pressure, and support shift-based operations when needed.
What We Offer
Competitive salary package with technical allowances and performance bonuses.
Comprehensive benefits: social insurance (BHXH), health insurance (BHYT), annual health check-ups, accommodation/meals (where applicable).
Opportunity to build and support IT systems for a new luxury hotel from the pre-opening stage.
Professional development opportunities, IT certifications support, and exposure to modern hospitality technology.
Dynamic, fast-paced environment with direct impact on daily hotel operations and guest satisfaction.
Tags: IT System Support Engineer, System Support Specialist Hospitality, Hotel IT Support Vietnam, Technical Support Engineer Pre-Opening, PMS System Support, IT Operations Support Resort, Hospitality IT Support Specialist.
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Related listings
-
Sales / Business DevelopmentIT / Information Technology - (Ho Chi Minh City) - 2026/08/26 Check with sellerJOB DESCRIPTION: Sales / Business Development Executive Job Responsibilities Business Growth: Proactively identify, qualify, and cultivate new business opportunities to expand the company’s market share and client base. Sales Pipeline Management: Man...
-
Magento 2 DeveloperIT / Information Technology - (Ho Chi Minh City) - 2026/08/21 Check with seller
We are seeking a skilled and detail-oriented Magento 2 Developer to design, develop, and maintain the e-commerce platform for our new luxury hotel and resort in Vietnam. This role is essential during the pre-opening phase, focusing on building a high...
-
DevOps Engineer, Site Reliability Engineer (SRE), Cloud Engineer, Infrastructure EngineerIT / Information Technology - (Ho Chi Minh City) - 2026/08/18 Check with seller
JOB DESCRIPTION: DevOps Engineer (Kỹ sư DevOps) Job Responsibilities CI/CD Pipeline Management: Design, build, and maintain robust CI/CD pipelines to automate the build, test, and deployment processes, ensuring rapid and reliable software delivery. I...