-
En (3303)
- Sales (142)
- Sales Staff / Business Development Executive (7)
- Manufacturing / Industrial Zone (10)
- Service Staff / Waiter / Waitress (21)
- Warehouse Staff / Logistics Staff (26)
- Customer Service (28)
- Technical Staff / Technician (7)
- Service Industry (F&B, Hotel, Restaurant) (14)
- General Labor / Unskilled Labor (155)
- Driver / Delivery (40)
- IT / Information Technology (560)
- Marketing / Communications (89)
- Accounting (28)
- Administration / Office Staff (144)
- Housekeeper / Cleaner / General Helper (128)
- Security Guard (57)
- Delivery Staff / Shipper (11)
- Factory Worker (117)
- Advertising - Public Relations (17)
- Arts - Entertainment - Publishing (174)
- Clerical - Administrative (191)
- Education - Training (340)
- Engineering - Architecture (98)
- Accounting - Finance (21)
- Technology (7)
- Retail (84)
- Restaurant - Food Service (108)
- Real Estate (33)
- Non-profit - Volunteer (150)
- Marketing (118)
- Manufacturing - Operations (0)
- Manual Labor (160)
- Healthcare (21)
- Human Resource (91)
- Internet (14)
- Legal (84)
- Other Jobs (8)
-
Xây dựng (79472)
-
Giúp việc (0)
-
Việc Làm (19312)
-
Việc làm it (0)
Check with seller Customer Support / Account Manager
- Location: Ho Chi Minh City, vietnam
JOB DESCRIPTION: Customer Support / Account Manager
Job Responsibilities
Customer Advocacy: Act as the primary point of contact for clients, ensuring their needs are met, issues are resolved, and their overall experience is positive and seamless.
Support & Troubleshooting: Provide timely and professional technical or operational support via email, phone, or live chat to resolve customer queries and concerns.
Account Relationship Management: Build and maintain long-term relationships with assigned accounts to foster loyalty, reduce churn, and identify opportunities for upselling or cross-selling.
Onboarding & Training: Guide new clients through the onboarding process, providing necessary training and documentation to ensure successful adoption of the product or service.
Feedback Loop: Act as the "voice of the customer" internally by gathering feedback and collaborating with the product and technical teams to address recurring issues and improve the service.
Retention Strategies: Proactively monitor account health, usage patterns, and satisfaction levels, taking initiative to re-engage at-risk accounts.
Documentation & Reporting: Maintain accurate records of client interactions in the CRM and provide regular reports on client satisfaction, churn, and account growth.
Crisis Management: Handle escalated customer issues with empathy and professionalism, working quickly to find solutions and restore client trust.
Job Requirements
Education: Bachelor’s degree in Business, Communications, Customer Service, or related fields.
Experience: 1–3+ years of experience in customer support, account management, or a client-facing role (Tech/SaaS experience is a major plus).
Communication: Exceptional verbal and written communication skills; ability to remain calm, empathetic, and professional under pressure.
Problem-Solving: Strong analytical mindset to quickly diagnose customer issues and provide effective, accurate solutions.
CRM Proficiency: Hands-on experience with CRM tools (e.g., Zendesk, Salesforce, HubSpot, Freshdesk).
Soft Skills:
Empathy: Genuine desire to help customers and understand their unique challenges.
Patience: Ability to handle demanding clients and complex situations with a positive attitude.
Organizational Skills: Excellent multi-tasking and time management to handle multiple accounts/tickets simultaneously.
Language: Fluency in Vietnamese and English (both written and spoken) is essential.
Benefits
Competitive Compensation: Attractive base salary + performance incentives/bonuses for retention or satisfaction targets.
Insurance: Full social, health, and unemployment insurance in accordance with local labor laws.
Professional Growth: Training in conflict resolution, negotiation, and product knowledge; clear pathways to Senior Account Manager or Customer Success Manager roles.
Work Environment: Supportive, collaborative, and team-oriented office culture with flexible working arrangements.
Tools: Access to modern support suites and integrated customer communication platforms.
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Related listings
-
Sales / Business DevelopmentIT / Information Technology - (Ho Chi Minh City) - 2026/08/26 Check with sellerJOB DESCRIPTION: Sales / Business Development Executive Job Responsibilities Business Growth: Proactively identify, qualify, and cultivate new business opportunities to expand the company’s market share and client base. Sales Pipeline Management: Man...
-
DevOps Engineer, Site Reliability Engineer (SRE), Cloud Engineer, Infrastructure EngineerIT / Information Technology - (Ho Chi Minh City) - 2026/08/18 Check with seller
JOB DESCRIPTION: DevOps Engineer (Kỹ sư DevOps) Job Responsibilities CI/CD Pipeline Management: Design, build, and maintain robust CI/CD pipelines to automate the build, test, and deployment processes, ensuring rapid and reliable software delivery. I...
-
Marketing / Content SpecialistIT / Information Technology - (Ho Chi Minh City) - 2026/08/08 Check with seller
JOB DESCRIPTION: Marketing / Content Specialist (Nhân viên Marketing & Nội dung) Job Responsibilities Content Strategy: Develop and execute a comprehensive content calendar aligned with marketing objectives to increase brand awareness and engagem...